Support Center Openings

At Heartland, we are driven by the philosophy of Servant Leadership. Support Center team members put the needs of others first, and approach each situation with a genuine desire to help. If this sounds like you, we’d love to get to know you better.

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Regional Director of Operations

Position Purpose

The Regional Director Operations (RDO) leads all operations activities associated with assigned practice performance including P&L management, continuous productivity, and process improvement, and overall team engagement.  The RDO is the key conduit and critical link between individual practices and overall Heartland operations.  The primary focus of the RDO is to improve the lives of veterinarians, ensuring that everything impacting the assigned practices, helps to achieve this goal.

RDO Competencies

  • Improving the lives of veterinarians
  • Honesty and Transparency
  • Passionate and Compassionate
  • Collaborative
  • Professional
  • Disciplined
  • Attentive to the needs of our Partners

Essential Responsibilities

  • Collaborates with the VP of Operations, and other key staff to identify and drive improved processes for partner practices, reviews and manage costs, and implements efficiencies within a rapidly growing multi-location veterinary organization.
  • Builds and develops strong relationships with our partner veterinarian practices, doctors, practice managers, technicians, and administrative team members; continually strives to preserve the practice’s local identity, culture, relationships, and legacy while providing operational support to ensure successful performance.
  • Effectively manages the P&L of the assigned practices; creates strategies and plans to achieve financial targets; motivates and engages practice teams in the execution activities.
  • Works with the operations leadership team to develop, enhance, and execute on growth and ongoing strategic initiatives and planning for all assigned practices.
  • Supports organic growth, and plays a strong role in the successful integration of newly acquired practices.
  • Manages practice manager including evaluating performance, creating development plans, and coaching the team towards optimal performance.
  • Ensures ongoing practice team productivity, collaboration, and engagement; provides coaching, tools, and advice to practice managers to help drive strong team relationships and practice success.
  • Works to continually improve the lives of Veterinarians when partnering with practice team members, establishing strategies, and creating plans.
  • Acts as a key company communicator, creating and distributing broad operational or company messages; continually leading and supporting key messages.

Requirements / Qualifications

  • 3+ years in multi-site operations role
  • Bachelor’s degree required or advanced degree
  • Experience in the veterinary industry, human medical/dental industry, or other physician-focused multi-site industry
  • Experience managing teams to successful performance
  • Previous P&L responsibility & budget management experience
  • Willingness to travel up to 75% of the time

Benefits Offered

  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development

Apply Here

Accounts Payable Specialist

Position Purpose

Reporting into Heartland’s Accounts Payable Manager, the Accounts Payable Specialist will provide financial, administrative and clerical services.

Essential Responsibilities

  • Process expense reports
  • Ensure bills are accurate, approved and correctly entered into system
  • Record all invoices and payments into accounting system
  • Coordinate and process invoice payments to vendors using credit cards, checks and ACH
  • Communicate with vendors regarding status of payments
  • Maintain files on account status, vendor information, and payments processed
  • Ensure all vendors are paid on time
  • Analyze and resolve payable discrepancies
  • Address vendor queries
  • Prepare accounting reports on processed data
  • Review accounting reports to ensure consistency and accuracy of work
  • File payable work; paper and electronic records
  • Manage all incoming and outgoing mail
  • Adhere to and enforce company policies

Requirements / Qualifications

  • Experience paying for multiple locations
  • Strong knowledge of the Microsoft Office Suite
  • Experience with accounting software and accounting procedures preferred
  • Experience with SAP Concur is nice to have but not required

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs
  • Mental wellness: Paid time off, flexible work schedules, and EAP
  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
  • Professional wellness: Learning and career development solutions

Apply Here

Integrations Associate

Position Purpose

The Integrations Associate is responsible for activities related to the successful and efficient integration of new partner practices into the HVP organization. The Integrations Associate is responsible for the integration of cultures, back-office services, business processes, marketing, and human resources processes, benefits, and policies.

Essential Responsibilities

  • Develops and continuously improves an integration playbook to ensure a smooth transition for all new practices.
  • Acts as a cultural ambassador for HVP.
  • Provides updates on integration project progress, concerns and challenges; generates appropriate reports and provides workstream status updates.
  • Begins partnership with Business Development teams at least 30-days before the close date to ensure a smooth transition at close.
  • Participates in the due diligence process to ensure an understanding of the deal structure and diligence needs.
  • Partners with Support Center Department Leaders to develop and execute the implementation plans.
  • Partners with the Human Resources team to obtain necessary employment information from partnering practices and conduct necessary analysis to ensure a smooth benefit transition.
  • Partners with Finance/Accounting to generate financial practice reporting, Veterinarian compensation strategy, payroll etc.
  • Leads regular communications efforts with the Business Development and Operations teams through standing meetings, ad hoc connections, and weekly phone call updates.
  • Coordinates and facilitates any integration issues to ensure they are addressed promptly.
  • Acts as the lead liaison between HVP and the selling DVM and their practice team.
  • Ensures high seller satisfaction throughout the entire transition through regular feedback discussions.
  • Ensures a seamless transition to the RDO at against agreed timeline.

Requirements / Qualifications

  • Ability to Travel 75% of the time (some weeks/months will require more travel than others depending on Acquisition Schedule.
  • At least 5+ years of Project Management experience in the healthcare industry.
  • At least 2+ years’ experience leading an implementation or transition project(s) team
  • Strong Microsoft Office skills including; Word, Excel, PowerPoint, and Outlook.

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs
  • Mental wellness: Paid time off, flexible work schedules, and EAP
  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
  • Professional wellness: Learning and career development solutions

Apply Here

IT Generalist

Position Purpose

Reporting into Heartland’s Chief Finance Officer, the IT Generalist will be responsible for all hardware and software troubleshooting, managing access for networks for team members, and ensuring information security across the organization.

Essential Responsibilities

  • Be a contact for hardware and software troubleshooting for all hospital and support center employees

  • Utilize desktop remote service to troubleshoot/resolve issues for all locations

  • Manage network folder access for employees

  • Manage credit card hardware and on-line portal

  • Test all credit card machines to ensure they work and have correctly software loaded before being deployed

  • Work with Telecheck to ensure accurate check deposit and reporting

  • Ensure all locations are PCI compliant

  • Manage check scanner hardware and user access for all locations; resolve check scanning issues

  • Set up workstations for new employees

  • Ensure multi-factor authentication is set up on all office 365 access points

  • Ensure sonic wall anti-virus installation on all company laptops

  • Ensure network security and firewall is up to date and working for all locations

  • Ensure support center is educated on phishing attacks and other potential attacks

  • Adhere to and enforce company policies

Requirements / Qualifications

  • Good communication skills
  • Strong attention to detail
  • Work well independently
  • Help Desk work history
  • Experience in Office 365 environment
  • Knowledge of the Microsoft Office suite
  • Ability to troubleshoot problems
  • Must be able to prioritize work and multi-task
  • College degree or equivalent work experience

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs

  • Mental wellness: Paid time off, flexible work schedules, and EAP

  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools

  • Professional wellness: Learning and career development solutions

Apply Here

Paralegal

Position Purpose

We are seeking a Paralegal who will support the Business Development team and Operations team support BD and Ops in all deals and matters, pre- and post-closing.

Essential Responsibilities

  • Support BD and Ops in all deals and matters, pre- and post-closing.

  • Paralegals will split working on deals to even the workload.

  • Paralegals will collectively work together on licensure, both applying and renewing.

  • May require in-person meetings at Chicago’s City Hall for Chicago business licenses, if residing near our office.

  • Current full-time Paralegal goes into the office on a case-by-case basis.

Requirements / Qualifications

  • Paralegal Certificate, preferably through an ABA-Approved Paralegal Program, or relevant experience.
  • Legal experience in a law firm or in-house is preferred.
  • Excellent Microsoft Office skills, including but not limited to, Word, Excel, PowerPoint, and Outlook.

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs

  • Mental wellness: Paid time off, flexible work schedules, and EAP

  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools

  • Professional wellness: Learning and career development solutions

Apply Here

There are no openings in this area at this time.
Feel free to upload your resume for future opportunities.

Regional Director of Operations

Position Purpose

The Regional Director Operations (RDO) leads all operations activities associated with assigned practice performance including P&L management, continuous productivity, and process improvement, and overall team engagement.  The RDO is the key conduit and critical link between individual practices and overall Heartland operations.  The primary focus of the RDO is to improve the lives of veterinarians, ensuring that everything impacting the assigned practices, helps to achieve this goal.

RDO Competencies

  • Improving the lives of veterinarians
  • Honesty and Transparency
  • Passionate and Compassionate
  • Collaborative
  • Professional
  • Disciplined
  • Attentive to the needs of our Partners

Essential Responsibilities

  • Collaborates with the VP of Operations, and other key staff to identify and drive improved processes for partner practices, reviews and manage costs, and implements efficiencies within a rapidly growing multi-location veterinary organization.
  • Builds and develops strong relationships with our partner veterinarian practices, doctors, practice managers, technicians, and administrative team members; continually strives to preserve the practice’s local identity, culture, relationships, and legacy while providing operational support to ensure successful performance.
  • Effectively manages the P&L of the assigned practices; creates strategies and plans to achieve financial targets; motivates and engages practice teams in the execution activities.
  • Works with the operations leadership team to develop, enhance, and execute on growth and ongoing strategic initiatives and planning for all assigned practices.
  • Supports organic growth, and plays a strong role in the successful integration of newly acquired practices.
  • Manages practice manager including evaluating performance, creating development plans, and coaching the team towards optimal performance.
  • Ensures ongoing practice team productivity, collaboration, and engagement; provides coaching, tools, and advice to practice managers to help drive strong team relationships and practice success.
  • Works to continually improve the lives of Veterinarians when partnering with practice team members, establishing strategies, and creating plans.
  • Acts as a key company communicator, creating and distributing broad operational or company messages; continually leading and supporting key messages.

Requirements / Qualifications

  • 3+ years in multi-site operations role
  • Bachelor’s degree required or advanced degree
  • Experience in the veterinary industry, human medical/dental industry, or other physician-focused multi-site industry
  • Experience managing teams to successful performance
  • Previous P&L responsibility & budget management experience
  • Willingness to travel up to 75% of the time

Benefits Offered

  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development

Apply Here

Accounts Payable Specialist

Position Purpose

Reporting into Heartland’s Accounts Payable Manager, the Accounts Payable Specialist will provide financial, administrative and clerical services.

Essential Responsibilities

  • Process expense reports
  • Ensure bills are accurate, approved and correctly entered into system
  • Record all invoices and payments into accounting system
  • Coordinate and process invoice payments to vendors using credit cards, checks and ACH
  • Communicate with vendors regarding status of payments
  • Maintain files on account status, vendor information, and payments processed
  • Ensure all vendors are paid on time
  • Analyze and resolve payable discrepancies
  • Address vendor queries
  • Prepare accounting reports on processed data
  • Review accounting reports to ensure consistency and accuracy of work
  • File payable work; paper and electronic records
  • Manage all incoming and outgoing mail
  • Adhere to and enforce company policies

Requirements / Qualifications

  • Experience paying for multiple locations
  • Strong knowledge of the Microsoft Office Suite
  • Experience with accounting software and accounting procedures preferred
  • Experience with SAP Concur is nice to have but not required

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs
  • Mental wellness: Paid time off, flexible work schedules, and EAP
  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
  • Professional wellness: Learning and career development solutions

Apply Here

IT Generalist

Position Purpose

Reporting into Heartland’s Chief Finance Officer, the IT Generalist will be responsible for all hardware and software troubleshooting, managing access for networks for team members, and ensuring information security across the organization.

Essential Responsibilities

  • Be a contact for hardware and software troubleshooting for all hospital and support center employees

  • Utilize desktop remote service to troubleshoot/resolve issues for all locations

  • Manage network folder access for employees

  • Manage credit card hardware and on-line portal

  • Test all credit card machines to ensure they work and have correctly software loaded before being deployed

  • Work with Telecheck to ensure accurate check deposit and reporting

  • Ensure all locations are PCI compliant

  • Manage check scanner hardware and user access for all locations; resolve check scanning issues

  • Set up workstations for new employees

  • Ensure multi-factor authentication is set up on all office 365 access points

  • Ensure sonic wall anti-virus installation on all company laptops

  • Ensure network security and firewall is up to date and working for all locations

  • Ensure support center is educated on phishing attacks and other potential attacks

  • Adhere to and enforce company policies

Requirements / Qualifications

  • Good communication skills
  • Strong attention to detail
  • Work well independently
  • Help Desk work history
  • Experience in Office 365 environment
  • Knowledge of the Microsoft Office suite
  • Ability to troubleshoot problems
  • Must be able to prioritize work and multi-task
  • College degree or equivalent work experience

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs

  • Mental wellness: Paid time off, flexible work schedules, and EAP

  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools

  • Professional wellness: Learning and career development solutions

Apply Here

Paralegal

Position Purpose

We are seeking a Paralegal who will support the Business Development team and Operations team support BD and Ops in all deals and matters, pre- and post-closing.

Essential Responsibilities

  • Support BD and Ops in all deals and matters, pre- and post-closing.
  • Paralegals will split working on deals to even the workload.
  • Paralegals will collectively work together on licensure, both applying and renewing.
  • May require in-person meetings at Chicago’s City Hall for Chicago business licenses, if residing near our office.
  • Current full-time Paralegal goes into the office on a case-by-case basis.

Requirements / Qualifications

  • Paralegal Certificate, preferably through an ABA-Approved Paralegal Program, or relevant experience.
  • Legal experience in a law firm or in-house is preferred.
  • Excellent Microsoft Office skills, including but not limited to, Word, Excel, PowerPoint, and Outlook.

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs
  • Mental wellness: Paid time off, flexible work schedules, and EAP
  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
  • Professional wellness: Learning and career development solutions

Apply Here

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