Support Center Openings

At Heartland, we are driven by the philosophy of Servant Leadership. Support Center team members put the needs of others first, and approach each situation with a genuine desire to help. If this sounds like you, we’d love to get to know you better.

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Marketing Associate

At Heartland Veterinary Partners, our mission is to improve the lives of veterinarians. Heartland acquires, invests in, and partners with veterinary practice owners looking to improve their quality of life in an ownership transition. We provide veterinary practices with the operations and marketing support they need to enable them to do more of what they love – care for animals! 

We are a fast-growing and expanding marketing team, looking for a Marketing Associate to support the marketing strategy development and execution for our portfolio of independently branded practices.  This collaborative and thoughtful marketing professional will work directly with veterinary practice leaders to help identify opportunities for growth, recommend the most appropriate solutions, coach our practice leaders in the implementation, and determine the ROI for these efforts. To be successful in this role, you must be a multi-tasker, comfortable with managing many projects at once; and be extremely service-oriented, looking for opportunities to provide support to our practices.

Role Responsibilities

  • Work with practice leaders in a consultative manner to develop a marketing strategy and execution plan to meet the practice’s objectives
    • Important to utilize a combination of practice-specific and enterprise-level platforms that will solve the marketing issue
  • Identify marketing solutions that will be relevant for practices to use (ex., website developers, reminder system automation, SEO tools, etc.)
  • Work with the team to ensure projects are getting done and producing results
  • Contribute to marketing team initiatives (ex., company newsletter, social media, marketing workshops, etc.)

Minimum Qualifications

  • Bachelor’s degree
  • Five plus years working in a marketing role within the veterinary industry—can include working as a Practice Manager who was responsible for marketing the practice

Minimum Competencies

  • Extremely collaborative and skilled working in a consultative manner
  • Proven organizational skills in driving multiple projects simultaneously
  • Exceptional level of detail
  • Working knowledge of vendors and marketing solutions that are specifically geared towards veterinary practices (PMS, online booking, reminder solutions, etc.)
  • Skilled in tactics like: direct mail, email marketing, social media strategy, SEM/SEO
  • Experienced in software like: Microsoft Office, creative software (Adobe, Canva), Mailchimp, SurveyMonkey, etc.
  • Excellent presentation and writing skills
  • Positive, “get it done” attitude
  • Ability to work well in a team and independently

Note: This is a position that will work primarily remotely, but will require some travel.

Apply Now

Regional Director of Operations

Position Purpose

The Regional Director Operations (RDO) leads all operations activities associated with assigned practice performance including P&L management, continuous productivity, and process improvement, and overall team engagement.  The RDO is the key conduit and critical link between individual practices and overall Heartland operations.  The primary focus of the RDO is to improve the lives of veterinarians, ensuring that everything impacting the assigned practices, helps to achieve this goal.

RDO Competencies

  • Improving the lives of veterinarians
  • Honesty and Transparency
  • Passionate and Compassionate
  • Collaborative
  • Professional
  • Disciplined
  • Attentive to the needs of our Partners

Essential Responsibilities

  • Collaborates with the VP of Operations, and other key staff to identify and drive improved processes for partner practices, reviews and manage costs, and implements efficiencies within a rapidly growing multi-location veterinary organization.
  • Builds and develops strong relationships with our partner veterinarian practices, doctors, practice managers, technicians, and administrative team members; continually strives to preserve the practice’s local identity, culture, relationships, and legacy while providing operational support to ensure successful performance.
  • Effectively manages the P&L of the assigned practices; creates strategies and plans to achieve financial targets; motivates and engages practice teams in the execution activities.
  • Works with the operations leadership team to develop, enhance, and execute on growth and ongoing strategic initiatives and planning for all assigned practices.
  • Supports organic growth, and plays a strong role in the successful integration of newly acquired practices.
  • Manages practice manager including evaluating performance, creating development plans, and coaching the team towards optimal performance.
  • Ensures ongoing practice team productivity, collaboration, and engagement; provides coaching, tools, and advice to practice managers to help drive strong team relationships and practice success.
  • Works to continually improve the lives of Veterinarians when partnering with practice team members, establishing strategies, and creating plans.
  • Acts as a key company communicator, creating and distributing broad operational or company messages; continually leading and supporting key messages.

Requirements / Qualifications

  • 3+ years in multi-site operations role
  • Bachelor’s degree required or advanced degree
  • Experience in the veterinary industry, human medical/dental industry, or other physician-focused multi-site industry
  • Experience managing teams to successful performance
  • Previous P&L responsibility & budget management experience
  • Willingness to travel up to 75% of the time

Benefits Offered

  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development

Apply Here

Accounts Payable Specialist

Position Purpose

Reporting into Heartland’s Accounts Payable Manager, the Accounts Payable Specialist will provide financial, administrative and clerical services.

Essential Responsibilities

  • Process expense reports
  • Ensure bills are accurate, approved and correctly entered into system
  • Record all invoices and payments into accounting system
  • Coordinate and process invoice payments to vendors using credit cards, checks and ACH
  • Communicate with vendors regarding status of payments
  • Maintain files on account status, vendor information, and payments processed
  • Ensure all vendors are paid on time
  • Analyze and resolve payable discrepancies
  • Address vendor queries
  • Prepare accounting reports on processed data
  • Review accounting reports to ensure consistency and accuracy of work
  • File payable work; paper and electronic records
  • Manage all incoming and outgoing mail
  • Adhere to and enforce company policies

Requirements / Qualifications

  • Experience paying for multiple locations
  • Strong knowledge of the Microsoft Office Suite
  • Experience with accounting software and accounting procedures preferred
  • Experience with SAP Concur is nice to have but not required

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs
  • Mental wellness: Paid time off, flexible work schedules, and EAP
  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
  • Professional wellness: Learning and career development solutions

Apply Here

Integrations Associate

Position Purpose

The Integrations Associate is responsible for activities related to the successful and efficient integration of new partner practices into the HVP organization. The Integrations Associate is responsible for the integration of cultures, back-office services, business processes, marketing, and human resources processes, benefits, and policies.

Essential Responsibilities

  • Develops and continuously improves an integration playbook to ensure a smooth transition for all new practices.
  • Acts as a cultural ambassador for HVP.
  • Provides updates on integration project progress, concerns and challenges; generates appropriate reports and provides workstream status updates.
  • Begins partnership with Business Development teams at least 30-days before the close date to ensure a smooth transition at close.
  • Participates in the due diligence process to ensure an understanding of the deal structure and diligence needs.
  • Partners with Support Center Department Leaders to develop and execute the implementation plans.
  • Partners with the Human Resources team to obtain necessary employment information from partnering practices and conduct necessary analysis to ensure a smooth benefit transition.
  • Partners with Finance/Accounting to generate financial practice reporting, Veterinarian compensation strategy, payroll etc.
  • Leads regular communications efforts with the Business Development and Operations teams through standing meetings, ad hoc connections, and weekly phone call updates.
  • Coordinates and facilitates any integration issues to ensure they are addressed promptly.
  • Acts as the lead liaison between HVP and the selling DVM and their practice team.
  • Ensures high seller satisfaction throughout the entire transition through regular feedback discussions.
  • Ensures a seamless transition to the RDO at against agreed timeline.

Requirements / Qualifications

  • Ability to Travel 75% of the time (some weeks/months will require more travel than others depending on Acquisition Schedule.
  • At least 5+ years of Project Management experience in the healthcare industry.
  • At least 2+ years’ experience leading an implementation or transition project(s) team
  • Strong Microsoft Office skills including; Word, Excel, PowerPoint, and Outlook.

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs
  • Mental wellness: Paid time off, flexible work schedules, and EAP
  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
  • Professional wellness: Learning and career development solutions

Apply Here

Payroll Specialist

Position Purpose

Reporting to Heartland’s Payroll Manager, the Payroll Specialist will process and manage payroll for the entire organization.

Essential Responsibilities

  • Run the entire payroll processing function for employees in the organization.
  • Compile required employee information for all new hires.
  • Manage and electronically store all employee records.
  • Ensure accurate information is entered into ADP, the payroll software, as well as third-party web portals.
  • Ensure all data in ADP and third-party web portals are up to date, and account for all changes in status.
  • Ensure all employee benefit deductions are reconciled to benefits charged from 3rd party providers.
  • Manage the open enrollment process, all of it is done in an online portal.
  • Ensure tax filings and other government filings are completed and accurate.  ADP completes most filings, but problems will often occur where follow-up is necessary.
  • Ad hoc reporting
  • All other appropriate duties as required by the Manager

Requirements / Qualifications

  • Strong Excel skills are a required
  • Experience with pivot tables and VLOOKUP’s is a must
  • Exceptional multitasking and organizational skills
  • Trustworthy with attention to confidentiality
  • 2 years of payroll experience
  • Excellent communication skills
  • Experience with ADP WorkforceNow
  • Healthcare and/or facilities-based background is a plus

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs
  • Mental wellness: Paid time off, flexible work schedules, and EAP
  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
  • Professional wellness: Learning and career development solutions

Apply Here

Business Development Coordinator

Position Purpose

Reporting into Heartland’s Vice President of Business Development, the Business Development Coordinator will work closely across the entire Business Development team as well as work cross-functionally with other HVP departments to streamline and improve various processes.

Essential Responsibilities

  • Provide various support to the Business Development team
  • Upload, populate, and organize company document database system
  • Work with Paralegals to organize and save documentation from Integrations
  • Complete deal checklists, background forms, and lien searches for Paralegals
  • Organize HVP SharePoint documents and keep files up to date
  • Generate weekly reports for Business Development Team
  • Assemble proposals for Business Development Team to present to potential partners
  • Assist with Salesforce database management
  • Internet research on potential partners and other various tasks as may be required

Requirements / Qualifications

  • Bachelor’s degree in business, marketing, or related field
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Ability to prioritize and manage workload
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Word, Excel, and PowerPoint

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs

  • Mental wellness: Paid time off, flexible work schedules, and EAP

  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools

  • Professional wellness: Learning and career development solutions

Apply Here

There are no openings in this area at this time.
Feel free to upload your resume for future opportunities.

Regional Director of Operations

Position Purpose

The Regional Director Operations (RDO) leads all operations activities associated with assigned practice performance including P&L management, continuous productivity, and process improvement, and overall team engagement.  The RDO is the key conduit and critical link between individual practices and overall Heartland operations.  The primary focus of the RDO is to improve the lives of veterinarians, ensuring that everything impacting the assigned practices, helps to achieve this goal.

RDO Competencies

  • Improving the lives of veterinarians
  • Honesty and Transparency
  • Passionate and Compassionate
  • Collaborative
  • Professional
  • Disciplined
  • Attentive to the needs of our Partners

Essential Responsibilities

  • Collaborates with the VP of Operations, and other key staff to identify and drive improved processes for partner practices, reviews and manage costs, and implements efficiencies within a rapidly growing multi-location veterinary organization.
  • Builds and develops strong relationships with our partner veterinarian practices, doctors, practice managers, technicians, and administrative team members; continually strives to preserve the practice’s local identity, culture, relationships, and legacy while providing operational support to ensure successful performance.
  • Effectively manages the P&L of the assigned practices; creates strategies and plans to achieve financial targets; motivates and engages practice teams in the execution activities.
  • Works with the operations leadership team to develop, enhance, and execute on growth and ongoing strategic initiatives and planning for all assigned practices.
  • Supports organic growth, and plays a strong role in the successful integration of newly acquired practices.
  • Manages practice manager including evaluating performance, creating development plans, and coaching the team towards optimal performance.
  • Ensures ongoing practice team productivity, collaboration, and engagement; provides coaching, tools, and advice to practice managers to help drive strong team relationships and practice success.
  • Works to continually improve the lives of Veterinarians when partnering with practice team members, establishing strategies, and creating plans.
  • Acts as a key company communicator, creating and distributing broad operational or company messages; continually leading and supporting key messages.

Requirements / Qualifications

  • 3+ years in multi-site operations role
  • Bachelor’s degree required or advanced degree
  • Experience in the veterinary industry, human medical/dental industry, or other physician-focused multi-site industry
  • Experience managing teams to successful performance
  • Previous P&L responsibility & budget management experience
  • Willingness to travel up to 75% of the time

Benefits Offered

  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development

Apply Here

Accounts Payable Specialist

Position Purpose

Reporting into Heartland’s Accounts Payable Manager, the Accounts Payable Specialist will provide financial, administrative and clerical services.

Essential Responsibilities

  • Process expense reports
  • Ensure bills are accurate, approved and correctly entered into system
  • Record all invoices and payments into accounting system
  • Coordinate and process invoice payments to vendors using credit cards, checks and ACH
  • Communicate with vendors regarding status of payments
  • Maintain files on account status, vendor information, and payments processed
  • Ensure all vendors are paid on time
  • Analyze and resolve payable discrepancies
  • Address vendor queries
  • Prepare accounting reports on processed data
  • Review accounting reports to ensure consistency and accuracy of work
  • File payable work; paper and electronic records
  • Manage all incoming and outgoing mail
  • Adhere to and enforce company policies

Requirements / Qualifications

  • Experience paying for multiple locations
  • Strong knowledge of the Microsoft Office Suite
  • Experience with accounting software and accounting procedures preferred
  • Experience with SAP Concur is nice to have but not required

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs
  • Mental wellness: Paid time off, flexible work schedules, and EAP
  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
  • Professional wellness: Learning and career development solutions

Apply Here

Payroll Specialist

Position Purpose

Reporting to Heartland’s Payroll Manager, the Payroll Specialist will process and manage payroll for the entire organization.

Essential Responsibilities

  • Run the entire payroll processing function for employees in the organization.
  • Compile required employee information for all new hires.
  • Manage and electronically store all employee records.
  • Ensure accurate information is entered into ADP, the payroll software, as well as third-party web portals.
  • Ensure all data in ADP and third-party web portals are up to date, and account for all changes in status.
  • Ensure all employee benefit deductions are reconciled to benefits charged from 3rd party providers.
  • Manage the open enrollment process, all of it is done in an online portal.
  • Ensure tax filings and other government filings are completed and accurate.  ADP completes most filings, but problems will often occur where follow-up is necessary.
  • Ad hoc reporting
  • All other appropriate duties as required by the Manager

Requirements / Qualifications

  • Strong Excel skills are a required
  • Experience with pivot tables and VLOOKUP’s is a must
  • Exceptional multitasking and organizational skills
  • Trustworthy with attention to confidentiality
  • 2 years of payroll experience
  • Excellent communication skills
  • Experience with ADP WorkforceNow
  • Healthcare and/or facilities-based background is a plus

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs
  • Mental wellness: Paid time off, flexible work schedules, and EAP
  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
  • Professional wellness: Learning and career development solutions

Apply Here

Business Development Coordinator

Position Purpose

Reporting into Heartland’s Vice President of Business Development, the Business Development Coordinator will work closely across the entire Business Development team as well as work cross-functionally with other HVP departments to streamline and improve various processes.

Essential Responsibilities

  • Provide various support to the Business Development team
  • Upload, populate, and organize company document database system
  • Work with Paralegals to organize and save documentation from Integrations
  • Complete deal checklists, background forms, and lien searches for Paralegals
  • Organize HVP SharePoint documents and keep files up to date
  • Generate weekly reports for Business Development Team
  • Assemble proposals for Business Development Team to present to potential partners
  • Assist with Salesforce database management
  • Internet research on potential partners and other various tasks as may be required

Requirements / Qualifications

  • Bachelor’s degree in business, marketing, or related field
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Ability to prioritize and manage workload
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Word, Excel, and PowerPoint

Benefits Offered

  • Physical wellness: Health, dental, vision, and voluntary life and disability programs

  • Mental wellness: Paid time off, flexible work schedules, and EAP

  • Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools

  • Professional wellness: Learning and career development solutions

Apply Here

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